Privacy Notice – Fiddes Payne Ltd We take your privacy very seriously. This document outlines how we collect and use your data and gives you information about your rights.
Who we are Fiddes Payne is a food business located in the UK specialising in both Home Baking and the Savoury sector. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For legal purposes the Data Controller is Fiddes Payne Limited.
Personal data we collect When you place an order online We will gather all the information that we need to process your order. (For example, email, name, delivery address, billing address, contact telephone number, products purchased). At present we only operate guest checkout therefore we do not collect usernames and passwords.
We keep all of these details securely in our systems. The exception is payment details which are sent to and managed securely by our payment service provider. We do not keep a record of your credit card details except the last 4 digits of the card number for reference only.
When you opt in to receive marketing and news updates from us There are several ways you might do this, for example:
Using an online form
When entering a competition and asking us to send you emails
When requesting feedback on our products and services
When you contact customer services We keep notes of any communication that you may have with us to ensure that we can respond appropriately and so that we can refer to them at a later date if we need to. As with all sensitive data we keep these details securely.
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.
If users disable cookies in their browser: If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.
Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following: • Demographics and Interests Reporting We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
What we do with your data When you place an order online – fulfilling your order Primarily we use your data to fulfil your contract with you. We use your delivery address to send the goods to you; we use your email address to update you about your order; and phone number in some circumstances if there was a problem with your order. We retain your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds or if you should need to contact us about your order in future. In order to make the delivery to you, we supply your name, delivery address and phone number to a third party.
When you opt in to receive marketing and news updates from us We will use your email address to send you details about our products; to let you know exciting news about new products; tips on how to get the best results when using our products; special offers or discounts when purchasing our products; to announce competitions that you can enter; to request feedback on our products and services.
When you have opted in to receive marketing by email or any other method the legal basis for processing is called consent.
We will keep your personal data unless you tell us you no longer want to receive marketing and news updates from us. In which case you choose to unsubscribe.
When you contact customer services We use this data to respond to your query and to monitor feedback received in order that we can make improvements to our products and services. We may also send you an update if your reason for contacting us was a product complaint and we wish to tell you about improvements to our recipes. Our legal basis is our contractual obligation to you, our legal obligation and our legitimate interest in providing you with the best products and service and understanding how we can improve based on your experience.
COPPA (Children Online Privacy Protection Act) Some of our products are aimed at children and we love to hear your baking news and feedback. In some instances, we send a personalised response by letter or email. However, we do not specifically market to children under the age of 13 years old. When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.
Sharing your data We do share some data with trusted third parties in order for them to fulfil services on our behalf, however we do not allow third parties to pass it on or use it for their own purposes. We work closely with them to ensure that your privacy is respected and protected at all times. The types of companies that we use, for example:
Courier companies (to send online orders)
Card payment processing services (online order)
Marketing agencies (to send out emails and run competitions)
We may share personal data with other organisations in the following circumstances:
If a legal authority says we must share the personal data
If we need to establish, exercise or defend legal rights
If the business was transferred to a new owner
Security of your Data We are aware of the requirement to ensure your data is protected against accidental loss or disclosure, destruction and abuse. We have implemented IT technologies and processes to protect your data.
An overview of your rights over your personal data You have a right to request:
Access to your personal data we hold about you
Correction to your personal data, whether inaccurate, out of date or incomplete
That we stop sending marketing and news updates where you have previously consented
That we stop processing your data
If you wish to exercise any of the rights above, please contact our Data Manager by emailing firstname.lastname@example.org or write to us by post. We will ask you to complete a “Data Subject Access Request”.
Complaints If you have compliant about the way we use your personal data please contact us either by email (email@example.com) or in writing to our postal address (FAO The Data Manager, Fiddes Payne Limited, Unit 3a, Thorpe Way, Banbury, Oxfordshire, OX16 4SP). The supervisory authority in the UK for data protection matters is the Information Commissioners Office (ICO). If you think your data protection rights have been abused or breached in any way by us, you can also contact the ICO at https://ico.org.uk/.