Delivery and Returns

UK DELIVERY

STANDARD	BIG ORDER	NEXT DAY DELIVERY	CLICK & COLLECT
2.50	4.90	5.40	FREE
Between 1 to 6 single items or 1 full case	Between 7 to 50 single items or 2 to 8 full cases	Between 1 to 50 single items or 1 to 8 full cases	Unlimited items Use the code: FREECOLLECT at checkout

Dispatch: 1 working day Delivery within 2-4 working days	Dispatch: 1 working day Delivery within 2-4 working days	Order before 11:50 am Dispatch: 1 working day Delivery within 1 working day	Dispatch: 1 working day You can pick it up Mon-Fri 9am to 4pm
Free Shipping on orders above £30 At check out use the code: BIGORDER30	Free Shipping on orders above £30 At check out use the code: BIGORDER30	Free next day delivery on orders above £50 At check out use the code: BIGORDER50	Collection point: Fiddes Payne (Porta cabin) Unit 4, Thorpe Park, Thorpe Way, Banbury, Oxfordshire, UK OX16 4SP Tel +44 (0) 1295253888
FAQ'S	FAQ'S	FAQ'S	FAQ's

1 UK DELIVERIES
1.1 Our aim is to prepare your order and dispatch it on the same or next working day [Monday to Friday]
1.12 You will receive a confirmation email once your order has been dispatched. Remember to check your spam/junk folder
1.3 You will receive your order within 2 to 3 working days (for standard delivery) or 1 day (for next day delivery) from the date it was dispatched. This may not always be possible depending on the volume of orders on our system so if your order has not been dispatched within 2 working days, please email us at shop@fiddespayne.co.uk
1.4 If your order value exceeds £30, you order has free delivery, use code: BIGORDER30 when checking out. If your order value exceeds £50, you order has free next day delivery, use code: BIGORDER50 when checking out.
1.5 Orders dispatched with UK Mail are tracked. You will receive a tracking number by email with your confirmation of dispatch. You can track your order at: www.ukmail.com/manage-my-delivery/manage-my-delivery
1.6 Orders dispatched with My Hermes are tracked. You will receive a tracking code by email with your confirmation of dispatch. You can track your order at: www.myhermes.co.uk/tracking-results
1.7 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
1.8 If you do not receive your order within 5 working days from the date of dispatch, please contact Customer Services on 01295259765 or email us at shop@fiddespayne.co.uk
1.9 We will replace lost or damaged orders free of charge.
1.10 Extremely large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched.

2 CLICK AND COLLECT
2.1 If you select the 'Collect from us' option you can collect your order for free from Monday to Friday between 9 am to 4:00 pm.
2.2 We will send you an email when your order is ready to be collected. (usually within 1 working day)

Fiddes Payne. (Porta cabin)
Unit 4, Thorpe Park, Thorpe way,
Banbury, Oxfordshire, UK
OX16 4SP
Tel. 01295 259 765

3 RETURNS
3.1 If you are not satisfied with your purchase, you can return the product and get a refund. We’ll refund the full cost of the item minus shipping costs.
3.2 You can return a product for up to 14 days from the date you purchased it.
3.3 Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

If you want to return an item please email us at: shop@fiddespayne.co.uk

Track your parcel

You will receive a confirmation email once your order has been dispatched. Remember to check your spam/junk folder
In that email you can find your tracking number and the name of the courier that was used to deliver your parcel.
For UK Mail deliveries you can track your parcel at: www.ukmail.com/manage-my-delivery
For My Hermes deliveries you can track your parcel at: www.myhermes.co.uk/tracking-results

*UK Mail will notify you when they have handed your parcel over to Royal Mail for final delivery by your local postman.

If you have any issues with your tracking number and for any further inquiries about your order contact us at shop@fiddespayne.co.uk

International rates

International rates (5 - 10 days delivery )

Netherlands: from £9

Spain: from £14

Germany: from £9

Belgium: from £9

Ireland: £10.70

France: from £14

Slovakia: from £14

Slovenia: from £14

Czech Republic: from £14

Austria: from £9

Italy: from £14

Finland: from £23

Sweden: from £23

Hungary: from £14