UK DELIVERY

Next Day UK Delivery (order before 11:59 am)	Collection from Banbury
5.20	Free
on orders up to 25kg	Unlimited items
Dispatch: 1 working day Delivery: Monday - Thursday before midday = Next  Day Thursday after midday = allow 2 Days (Monday arrival latest)	​Dispatch: 1 working day Collection: You can pick your items up Mon-Fri ​9am to 4pm
​​Free Shipping on orders above £40  Automatically adjusted at checkout for UK deliveries	​​​​Collection point: Fiddes Payne (Porta Cabin) Unit 4, Thorpe Park, Thorpe Way, Banbury, Oxfordshire, UK OX16 4SP  Tel +44 (0) 1295253888
FAQ'S	FAQ'S

1. UK DELIVERIES
1.1 Our aim is to prepare your order and dispatch it on the same or next working day [Monday to Friday]. Any orders placed after Midday on Friday will be dispatched the following Monday by our Warehouse team. 
1.2 You will receive a confirmation email once your order has been dispatched. Remember to check your spam/junk folder
1.3 You will receive your order within 1 day (for next day delivery) from the date it was dispatched. This may not always be possible depending on the volume of orders on our system so if your order has not been dispatched within 2 working days, please email us at:
shop@fiddespayne.co.uk
1.4 If your order value exceeds £40, you order has free next day delivery which will be automatically adjusted at checkout for UK deliveries.
1.5 Orders dispatched with DHL Parcel are tracked. You will receive a tracking number by email with your confirmation of dispatch. You can track your order at: https://track.dhlparcel.co.uk/ or call DHL on 02476937777.
1.6 We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
1.7 If you do not receive your order within 3 working days from the date of dispatch, please contact Customer Services on 01295259765 or email us at: shop@fiddespayne.co.uk
1.8 We will replace lost or damaged orders free of charge. 
1.9 Extremely large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.
​
​​2 CLICK AND COLLECT
2.1 If you select the 'Collect from us' option you can collect your order for free from Monday to Friday between 9 am to 4:00 pm.
2.2 We will send you an email when your order is ready to be collected. (usually within 1 working day)

​Fiddes Payne. (Porta cabin)
Unit 4, Thorpe Park, Thorpe way,
Banbury, Oxfordshire, UK
OX16 4SP
 +44 1295 259765

3 RETURNS
3.1 If you are not satisfied with your purchase, you can return the product and get a refund. We’ll refund the full cost of the item minus shipping costs.
3.2 You can return a product for up to 7 days from the date you purchased it.
3.3 Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

If you want to return an item please email us at: shop@fiddespayne.co.uk

​Fiddes Payne. (Porta cabin)
Unit 4, Thorpe Park, Thorpe way,
Banbury, Oxfordshire, UK
OX16 4SP

Product Enquiries: +44 1295 981071
Warehouse Team: +44 1295 259765
Complaints: +44 1295 981067

Track your parcel

• You will receive a confirmation email once your order has been dispatched. Remember to check your spam/junk folder
• In that email you can find your tracking number and the name of the courier that was used to deliver your parcel.
• For DHL Parcel deliveries you can track your parcel at: https://track.dhlparcel.co.uk/ or call DHL on 02476937777
  

If you have any issues with your tracking number and for any further inquiries about your order contact us at  shop@fiddespayne.co.uk
​

International rates

International rates (5 - 10 days delivery )

Netherlands: from £9

Spain: from £14

Germany: from £9

Belgium: from £9

Ireland: £10.70

France: from £14

Slovakia: from £14

Slovenia: from £14

Czech Republic: from £14

Austria: from £9

Italy: from £14

Finland: from £23

​Sweden: from £23

Hungary: from £14