Most of our cupcake kits are suitable for vegetarians. However, some use the natural colour “carmine” which is not suitable for vegetarians. Cupcake Kits that contain carmine: Shopkins Cupcake Kit, Shopkins Shortbread Biscuit Kit, Crayola Gingerbread Kit, Crayola Cupcake Kit.
Do your cupcake kits contain any alcohol in the ingredients?
No, our cupcake kits do not contain any alcoholic ingredients.
Do your Cake Angels Marshmallows contain
gluten?
No, our marshmallows are gluten free.
Some of your products contain palm oil, is this sustainable?
Yes, we are RSPO-certified and so any palm oil we use is sourced responsibly and is sustainable. RSPO Certificate number: BMT-RSPO-000942 Membership Number: 9-0863-14-000-00.
Does the Jamie Oliver Mediterranean Sea Salt contain iodine?
No, this product does not have any added iodine.
DO YOU STILL MAKE YOUR FIDDES PAYNE SPICE TINS?
We produce them a couple of times per year. You can see if they are available on the Fiddes Payne products page. If they are not there it means we don't have them currently in stock.
Delivery
Do you deliver outside of the UK?
Unfortunately, at the moment we are unable to deliver to outside of the UK but this will be under review in the coming months. Please keep checking with us at: shop@fiddespayne.co.uk
How long will my parcel take to arrive?
We dispatch orders within 1 business day. (Monday to Friday at 8am - 4pm) Your order will take 1-3 business days to arrive after being dispatched.
If you have more enquiries about your order please email us at shop@fiddespayne.co.uk or contact DHL on 02476937777.
Can I collect my order?
Yes, you can collect your order for free from Monday to Friday. (9 am to 4:30 pm) Collection point: Fiddes Payne (Porta cabin) Unit 4, Thorpe Park, Thorpe way, Banbury, Oxfordshire, OX16 4SP UK +44 1295 259765
How can i redeem a VOUCHER?
Vouchers can be redeemed at check out.
Payments
WHAT TYPE OF PAYMENTS DO YOU ACCEPT ?
We accept most Debit and Credit cards, you can also use Paypal.
MY PAYMENT IS NOT BEEN PROCESSED AT CHECK OUT
If your are having problems at checkout try placing your order using a different browser. e.g. if you got the error while using Google Chrome try Internet Explorer
You can also try checking out using PayPal as your payment method. You don't need to have a PayPal account, you can check out as a guest.
